Refund policy
At Goodstock, we stand behind the quality of our products and your satisfaction is our top priority.
Here's what you need to know about returning or exchanging your purchase:
Love it or it's on us:
- If your first case isn't for you, email us at jp@goodstock.ca. First case only, within 30 days of delivery. We'll swap it or refund it, no need to send anything back. One per household.
Unopened Items:
- You may return any unopened packages within 30 days of receiving your order for a full refund or exchange.
- Due to the nature of our products, we cannot accept returns or offer exchanges for opened items for safety and hygiene reasons. This doesn't affect our first-case guarantee above, which doesn't need anything sent back.
Damaged or Defective Items:
- If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order.
- To expedite your request, please send a photo of the damaged item(s) to our email address below.
Processing Your Return or Exchange:
- Once your return or exchange is approved, we will issue a refund or send a replacement item(s) as soon as possible.
- Shipping fees are non-refundable. Customers are responsible for the cost of return shipping.
How to Contact Us:
- Purchased from goodstock.ca: Contact us by emailing jp@goodstock.ca. Please include your order number and any photos or additional information that might help us process your request.
- Purchased from a Retail Partner: Contact the authorized reseller where you purchased the product. If this is not possible, please contact us directly with information on where and when you bought the biltong. Proof of purchase may be required.
Additional Information:
- Toronto Biltong Corp. (operating as Goodstock) reserves the right to verify information, request a valid proof of purchase, and to deny requests in cases of suspected fraud or abuse of this policy.
- This policy is subject to change at any time without notice.
For further inquiries, please contact us at jp@goodstock.ca.